TrueVoice.
Every call. Understood.
TrueVoice listens to 100% of your customer calls — in Cantonese — and reports back, automatically. Sentiment, compliance and churn signals for every call, on your desk the next morning.
Six problems every call center already has on tape.
Missed disclosures, unhappy customers, lost sales — all recorded, all unheard.
Only 2% of calls are ever checked
Manual QA can only sample a handful. 98% of calls are never heard by anyone.
Problems surface a week late
By the time a spot check finds a missed disclosure or an angry customer, the damage is 7 days old.
QA spends its day listening
Hours go into random sampling — and a single complaint means hours more of re-listening for evidence.
Compliance gaps slip through
A fee that wasn't disclosed becomes a complaint, a refund, or a regulator letter — months later.
Churn is guesswork
「諗緊 cut 唔 cut」 was said on a call. Nobody heard it, so the retention call never happened.
Generic AI doesn't get Cantonese
Mandarin-trained engines miss real Cantonese and mixed Canto-English — exactly the calls that matter.
TrueVoice turns every pain point into a fix.
Two weeks in, this is your new normal — same phones, same recording system, no new steps for agents.
From recording to report — automatically.
Four steps, zero manual work.
Collect
Recordings flow in from the systems you already have — auto-sync, upload, or text chats.
Listen
Cantonese, Mandarin or English — written down word for word, speaker by speaker.
Answer
TrueVoice answers your checklist for every call: sentiment, compliance, churn risk.
Report
Dashboards, alerts and a monthly board pack — ready every morning, one click to PDF or Excel.
Works backwards, too
Point TrueVoice at last year’s recordings and get the same answers on day one — and re-check the whole archive whenever the rules change.
Nothing changes for your frontline team
Same phones, same recording system. TrueVoice picks calls up overnight — nobody uploads anything.
This is the product — not a mockup.
Every screen below is live in TrueVoice today. Every number drills down to the underlying calls — and the exact sentences behind it.
The month’s story, written by TrueVoice.
Auto-written summary. The month in four sentences — written from every call, ready for management.
Six KPIs with trends. Coverage, sentiment, compliance, churn flags and first-call resolution, each with its month-on-month move.
One click to PDF. The board pack builds itself, every month. No analyst hours.
Cause and effect, on one line.
Event markers. The price-change SMS (A) and the revised script (B) — the dip and the recovery are visible to anyone.
Hover any day. Score, call count and change — no report request needed.
Drill to the calls. Every point opens the day’s calls and the sentences behind the score.
The “why”, found in seconds.
Topics find themselves. No agent tagging — subjects are detected from the conversation, with month-on-month movement.
Staffing heatmap. When negative calls cluster — down to the hour. Weekday 7–9pm jumps out instantly.
Data behind every chart. One click opens the numbers as a table, ready for Excel.
Churn radar — flags, 24-hour contact rate, customers saved, week by week.
Team performance — sentiment, compliance and churn flags per team, so coaching goes where the calls say it’s needed.
Real Cantonese. Real answers.
Generic engines trained on Mandarin miss exactly the calls that matter. And a summary is not an answer.
- Real Cantonese, not translated Mandarin.
- Mixed Canto-English handled the way people actually speak.
- Knows who said what — customer and staff, line by line.
Written by your team, in plain language. Change it any time.
Same questions. Same format. Every single call — service, sales or compliance — ready to drop into your reports.
TrueVoice pays for itself three ways.
Spend less on checking
QA stops sampling at random and works only on what TrueVoice flags. 50× the coverage, same headcount.
Catch problems while they’re cheap
A missed disclosure caught next morning is a coaching note. Caught three months later, it’s a complaint, a refund, or a regulator letter.
Keep customers you’d have lost
「諗緊 cut 唔 cut」 is heard the day it’s said — so the retention call happens while there’s still a customer to keep.
One avoided complaint — or one saved customer — can cover months of TrueVoice.
Your data. Your rules.
Unlike typical cloud subscriptions, the system itself is in your hands — and the AI processing path is yours to choose.
The system lives in-house
Recordings, results and user data are stored on your own servers — not on someone else’s cloud.
AI processing on your terms
Audio goes only to the enterprise AI service you approve — Hong Kong region available — and is deleted right after processing.
Never used to train AI
Your calls never train anyone’s models. The full data path is documented — ready for legal and compliance review.
Single sign-on
Your company login works here — no new passwords.
Role-based access
Each team sees its own calls — and nothing else.
Full audit log
Every view, every change, on the record.
English & Chinese UI
Every screen, both languages — each person picks.
Try TrueVoice with your own calls.
Your calls are already recorded. Let’s start listening.
Already running for real
Live at a major Hong Kong enterprise, analysing real customer calls every day. This is not a prototype.
The two-week test
Give us 30 recordings and your 10 most important questions. Two weeks later, you get a real report — and you be the judge.